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These Terms & Conditions set out the rules that apply when you open and use a baj99 account — covering everything from how you access the lobby to how your wallet transactions are handled. Access to our platform depends on your local law and eligible regions, so read these terms carefully before you start.
By creating an account on baj99, you confirm that you have read, understood and accepted these Terms & Conditions in full. These terms form the agreement between you and baj99 for all services available through the platform. Because access to online gaming services is subject to the laws of your country and region, we do not extend service to anyone in a jurisdiction where such activity is restricted or prohibited under local law. It is your responsibility to verify that your access is permitted. These terms apply regardless of the device you use — whether you reach us through a mobile browser on Android or iOS, or through a desktop session. Any payment activity you carry out through Nagad, Rocket or bKash inside your account wallet is also governed by these terms, in addition to the specific transaction conditions displayed during each payment step. We may update these terms from time to time; the version published on this page at the time of your session is the one that applies. Continued use of the account after any update constitutes acceptance of the revised terms. If you do not agree to any part of these terms, you should stop using the platform and contact our support team.
Nagad transactions are subject to the limits and verification steps shown in your account wallet section at the time of each deposit or withdrawal.
Rocket payments are processed under the conditions displayed during the transaction flow inside your account, alongside these general terms.
bKash deposit steps and any applicable limits are shown in real time in the account wallet panel; these terms apply alongside those displayed instructions.
Access depends on your local law and eligible regions. We do not serve jurisdictions where the service is prohibited; confirming eligibility is your responsibility before account use.
These terms do not apply to every corner of the internet — they apply specifically to what happens inside your baj99 account and on the baj99 domain. Understanding what falls inside and outside the scope of this policy helps you know when these terms govern your actions and when another policy or a third party's own rules take over.
All activity tied to your registered account — including login, session management and profile settings — falls within these terms. The rules here govern how your account may be used, suspended or closed.
Deposits and withdrawals processed through Nagad, Rocket or bKash within the account wallet are subject to these terms. Transaction-level limits and verification steps shown at checkout are part of the same agreement.
Game content, lobby pages and any material published on baj99 are covered by these terms regarding permitted use. You may not reproduce, redistribute or commercially exploit any content from this domain.
Game studios such as PG Soft, Spadegaming, Pragmatic Play and Microgaming supply game content under their own licences. Their software terms sit outside this policy; we carry their titles but do not extend our terms to their own platforms.
These terms are not just obligations — they also set out concrete actions available to you as an account holder. You have the right to review your transaction history directly inside the account dashboard, where every Nagad, Rocket and bKash movement is recorded against a timestamp and reference number. If any detail on your account profile — such as a registered mobile number or wallet identifier — is incorrect, you can update it through the account settings page or by contacting our support team with the relevant documentation. If you believe a transaction has been processed incorrectly, you can raise a formal query through our published support routes; we will investigate and respond based on the records held in the account system. You may also request a summary of the personal data held against your account at any time by writing to us through the contact channel listed in these terms. These rights sit alongside, not in place of, the platform's standard account rules.
Your full transaction history is visible in the account dashboard. Each entry shows the method used — Nagad, Rocket or bKash — along with a reference number you can quote in any support query.
Update your registered mobile number or wallet identifier through account settings. For changes that require identity verification, follow the steps shown on the update screen or ask support for the required document list.
If something in these terms is unclear or you believe a rule has been applied incorrectly, contact us through the published support route. Quote your account reference so our team can locate the relevant record quickly.
You can ask for a summary of the data we hold on your account by contacting our support team in writing. We will confirm receipt and provide the summary through the same channel you used to request it.
If you have a question about any part of these Terms & Conditions — whether that is about account eligibility, a wallet transaction processed through Nagad or Rocket, or a clause you want clarified — you can reach our support team through the channels published on the baj99 contact page. Use the channel that is most convenient for your device; all routes accept written queries so there is a clear record of your question.
Start a chat session from any page on baj99 using the chat widget in the bottom corner. Type your account reference and the specific clause or transaction you are asking about for the fastest response.
Send a written query to the support email address listed on the contact page. Include your registered mobile number and a brief description of the terms question; email creates a written record of both the question and the response.
The help section inside your signed-in account covers common terms questions with step-by-step context. Check there first for wallet-specific queries tied to Nagad, Rocket or bKash before raising a formal support ticket.
Our approach to managing account data and applying these terms is built around the information your account actually contains — not assumptions. We keep transaction records, account activity logs and wallet identifiers in our system for as long as your account is active and for a period after closure as required by the operational policies described in these terms. Cookies used on baj99 help the platform remember your session state and your preferred language setting; you can manage cookie preferences through your browser settings at any time. Account security is your shared responsibility: we maintain the system-side controls, but you are responsible for keeping your login credentials private and for notifying us immediately if you suspect unauthorised access. Any request to change the personal data tied to your account — including the mobile wallet number linked to Nagad or Rocket — must be verified before the change is applied.
Account data and wallet transaction records are retained for the period your account is active and for a defined period after closure, in line with the retention schedule set out in our privacy policy.
Cookies on baj99 manage session state and language preferences. Adjust your cookie settings through your browser; disabling essential cookies may affect how your account session behaves on mobile and desktop.
We hold system-level controls on our side. You are responsible for your login credentials. If you suspect unauthorised access to your baj99 account, contact support immediately through the live chat or email route.
To request a change to how your account data is handled, or to correct a detail held against your profile, contact support in writing and quote your account reference. We confirm each request before acting on it.
Below are the questions we hear most often about how these Terms & Conditions work on baj99. If your question is not answered here, reach out through the support routes listed above.
We update these terms when our policies change. The version on this page at the time of your session is the one that applies. If you continue using your account after an update is posted, that counts as acceptance of the revised version. Check this page periodically to stay current.
Access depends on your local law and the eligible regions we serve at any given time. It is your responsibility to confirm that using an online gaming platform is permitted under the laws that apply to you before opening or continuing to use an account.
Yes. Any deposit or withdrawal you make through Nagad or Rocket inside the account wallet is subject to these Terms & Conditions, alongside the transaction-specific conditions shown on screen during each payment step. Both sets of rules apply at the same time.
When your account is closed, we retain certain records — including transaction history and identity verification data — for a defined period set out in our privacy policy and these terms. You can request a summary of what we hold by contacting support in writing.
Open the transaction history in your account dashboard, locate the entry with its reference number, then contact our support team through live chat or email quoting that reference. We investigate against the account records and respond through the same channel.
Yes. Studios including PG Soft, Spadegaming, Pragmatic Play and Microgaming supply game content under their own licence terms. Those terms are separate from this policy. Our terms cover your account and wallet use on baj99; the studios' own terms govern their software.