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At baj99, your account data belongs to you — this policy explains exactly what we collect, why we collect it, and what you can do about it. Access to our platform depends on your local law and eligible regions, and we hold ourselves to the same standard whether you are logging in on Android, checking a Nagad transaction, or reaching us through support.
This privacy policy sets out how baj99 collects, processes and retains personal information when you interact with our platform. When you open an account, we gather the details you submit — your name, contact information, and the payment method you choose to connect, such as Nagad or Rocket. We use this information to operate your account, process wallet transactions, and respond to support requests you raise with us. We do not sell your personal data to third parties. Information shared with payment processors like Nagad and Rocket is limited to what those services need to complete a transaction on your behalf. Our data handling practices follow the jurisdiction in which our platform operates, and your rights under this policy depend on your local law and the eligible regions where access is permitted. When you browse our platform on a mobile device, certain technical data — device type, browser, session identifiers — is recorded automatically. This helps us keep the lobby stable across Android and iOS. We retain account records for as long as your account remains active and for a period afterward as required by applicable rules. If you have questions about how a specific piece of your data is used, the support section below tells you how to reach us directly.
Payment details passed to Nagad are used only to process deposits and withdrawals on your account. We do not store full wallet credentials and we do not use payment data for marketing purposes.
When you use Rocket as your payment method, transaction data is shared with Rocket solely to complete that transfer. Your Rocket account details are handled under Rocket's own privacy terms in addition to ours.
Your registration details, login history and account activity are retained to operate your account and respond to any disputes or support queries you raise with our team through published contact routes.
Device identifiers and session data collected when you access baj99 on Android or iOS help us maintain a consistent lobby experience. This data is not linked to third-party advertising networks.
Not every interaction with baj99 falls under identical rules. This section clarifies which parts of your experience this policy governs directly and where separate terms or third-party policies take over. Understanding the boundaries helps you know exactly who to contact when a data question arises — whether it concerns your account login, a Nagad deposit record, content you see in the lobby, or a link you followed to an external service.
Any data you provide when registering, logging in or updating your account profile is fully covered by this policy. This includes your contact details, password hashes and the account verification steps shown in your dashboard.
Deposits and withdrawals processed through Nagad or Rocket involve those providers' own data handling. Our policy governs what we hold on our side; the payment provider's privacy terms govern what they hold on theirs.
Game content delivered by studios available in our lobby is governed by our platform terms. We do not share your individual gameplay records with studios for purposes outside operating the lobby you access.
Links or services that take you away from baj99 — including external payment apps or verification services — operate under their own privacy policies. We are not responsible for data handling that occurs outside our platform.
You have real choices about the data baj99 holds on your account, and this section walks through how to use them. If you want to review what information we hold, the starting point is your signed-in account area — the profile and transaction sections show the core records tied to your account. Corrections to contact details like your email address or phone number can be made directly in account settings without contacting support. For requests that go beyond what self-service allows — such as asking us to explain how a particular piece of data was used, or raising a concern about data handling — our support routes are the right path. We aim to respond to data queries through the same channels we use for account help. Your rights under this policy depend on your local law and the eligible region in which you access the platform, so the scope of what we can action may vary. What does not vary is our commitment to treating your request seriously and pointing you to the right step.
Log into your account and open the profile or transaction history section. The information shown there reflects what we hold for your account at that point in time, including payment method entries and contact details.
You can update your registered email address, phone number and display preferences directly from account settings. Changes take effect immediately and are reflected across all devices where you are logged in.
If you want to understand how a specific piece of your data has been processed, submit a request through our support route. Include your registered contact detail so we can verify the account before responding.
For questions about data retention, account closure or anything this policy does not address clearly, our support team is the right contact. Reach them through the channels listed in the support section below.
If this policy raises a question you cannot resolve through your account settings, our support team handles privacy-related queries through the same routes we use for general account help. Use the channel that suits you — response handling follows the process shown on our contact page.
Open the live chat widget from any page on baj99 while logged in. This is the fastest route for account-specific data questions, including queries about Nagad or Rocket transaction records held on your account.
Send your data or privacy query to the support email address published on our contact page. Include your registered account email so our team can locate your records and respond to the right account.
The help and FAQ section within your signed-in account area covers common privacy questions including how to update contact details, review transaction history and understand what data is stored by region.
Knowing a policy exists is one thing — knowing how it works in practice is what actually builds confidence. This section covers the four areas of data handling that affect your account most directly: how we protect what you store with us, how cookies work on our platform, how long we keep records, and who to contact when something needs to change.
Your account credentials are stored in hashed form. Session tokens tied to your Android or iOS device expire after inactivity. If you notice unusual login activity, the account security section lets you review active sessions and take action directly.
We use cookies to keep your session active, remember lobby preferences and measure which sections of the platform are used most. You can review cookie settings through your browser. We do not use cookies to build advertising profiles for third parties.
Account records are kept for as long as your account is active. After account closure, certain records are retained for the period required under applicable rules in your eligible region. Transaction records linked to Nagad or Rocket payments are part of this retained set.
To request a correction, ask about retained data or raise a concern about how your information has been handled, contact us through the support routes listed on this page. We will confirm receipt and follow the process applicable to your region.
These are the questions we hear most from people reading this policy for the first time. If your question is not covered here, the support section above has the routes to reach us directly.
We collect the details you submit during registration — name, contact information and your chosen payment method such as Nagad or Rocket. After that, we record login activity, session data from your device and transaction history tied to your account wallet.
We share only what payment processors like Nagad or Rocket need to complete a specific transaction. We do not sell payment data, and we do not pass wallet credentials to marketing services or unrelated third parties under any circumstance.
Log into your account and open the profile and transaction history sections. Those pages reflect the core records we hold. For a broader data review or a formal request, reach out through our support email with your registered account contact detail.
Yes. Your registered email address, phone number and account preferences can all be updated from within account settings while you are logged in. Changes apply immediately across all devices where your account is active, including mobile.
Certain records — including transaction history linked to Nagad or Rocket payments — are retained after account closure for the period required under the rules applicable to your eligible region. We do not retain data beyond what those requirements set out.
Use the live chat or support email route listed on our contact page. Include your registered account email when you write so we can locate your records. Data queries are handled through the same team that manages general account support.